TY  - BOOK
AU  - Hoyle,David
TI  - ISO 9000 quality systems handbook: using the standards as a framework for business improvement 
SN  - 1856176843
U1  - 658.562 
PY  - 2009///
CY  - Amsterdam, Boston, London
PB  - Butterworth-Heinemann
KW  - ISO 9000 (Normas de calidad)
N1  - Previous ed.: 2006; Incluye bibliografía
ER  -