TY  - BOOK
AU  - Martin,William B
TI  - Quality service: what every hospitality manager needs to know 
SN  - 0130930180
U1  - 647.95068 
PY  - 2002///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Hostelería
N1  - Incluye bibliografía
ER  -