TY  - BOOK
AU  - George,Michael L
TI  - Lean Six Sigma for service: how to use Lean Speed and Six Sigma Quality to improve services and transactions 
SN  - 0071418210
U1  - 658.562 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Industrias de servicios
KW  - Control de calidad
KW  - Métodos estadísticos
KW  - Six Sigma (Normas de control de calidad)
ER  -