TY  - ADVS
TI  - Breakthrough listening: essential skills for improving communication and cooperation in your workplace 
U1  - 153.68 
PY  - 1993///
CY  - Mill Valley, Calif.
PB  - Kantola Productions [distributor]
KW  - Comunicación en administración
KW  - Escuchar
N1  - Originally produced in 1992
N2  - Each of us has a cultural and personal history that affects our interpretations of what we hear. Feelings about status and power can limit our ability to listen, as can changes in our mood. By listening beyond the words and expanding our awareness, we can all become better listeners, and thus, better communicators
ER  -