Cochran, Craig,  1964- , <br/><br/>
Becoming a customer-focused organization / 
Craig Cochran ; foreword by Michael Coles, afterword by Danny Helmly. 
 - xvi, 193 páginas :  ilustraciones 
<br/><br/>The customer focus inventory -- Leadership drives customer focus -- The process matrix -- Lean processes and customer focus -- Fundamentals of effective customer feedback -- Developing a customer survey -- The truth about customer complaints -- Training to drive customer focus -- Getting to know your customers -- Innovation management. 
<br/><br/><label>ISBN: </label>1932828052 9781932828054 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relaciones con los clientes.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C663b 2006