TY  - BOOK
AU  - Hochschild,Arlie Russell
TI  - The managed heart: commercialization of human feeling 
SN  - 0520239334
U1  - 152.4 
PY  - 2003///
CY  - Berkeley, Calif.
PB  - University of California Press
KW  - Emociones
KW  - Aspectos económicos
KW  - Motivación del empleado
KW  - Psicología del trabajo
N1  - Incluye bibliografía; Private life. Exploring the managed heart -- Feeling as clue -- Managing feeling -- Feeling rules -- Paying respects with feeling : the gift exchange. Public life. Feeling management : from private to commercial uses -- Between the toe and the heel : jobs and emotional labor -- Gender, status, and feeling -- The search for authenticity -- Models of emotion : from Darwin to Coffman -- Naming feeling -- Jobs and emotional labor -- Positional and personal control systems
ER  -