TY  - BOOK
AU  - Klosterboer,Larry
TI  - Implementing ITIL configuration management
SN  - 0132425939
U1  - 658.403 
PY  - 2008///
CY  - Upper Saddle River, NJ
PB  - IBM Press/Pearson
KW  - Administración de sistemas de información
KW  - Tecnología de la información
KW  - Administración
N1  - Overview of configuration management -- Gathering and analyzing requirements -- Determining scope, span, and granularity -- Customizing the configuration management process -- Planning for data population -- Putting together a useful project plan -- Choosing the right tools -- Implementing the process -- Populating the configuration management database -- Choosing and running a pilot program -- Communication and enterprise roll out -- Building a configuration management team -- The many uses for configuration information -- Measuring and improving CMDB accuracy -- Improving the business value of configuration management
ER  -