TY  - BOOK
AU  - Landauer,Thomas K
TI  - The trouble with computers: usefulness, usability, and productivity 
SN  - 0262121867
U1  - 659.0285 
PY  - 1995///
CY  - Cambridge, Mass.
PB  - MIT Press
KW  - Computadores
KW  - Innovaciones tecnológicas
N1  - ´A Bradford book.´; Incluye bibliografía (p. [393]-405); The productivity puzzle -- The evidence -- What computers do -- The productivity paradox -- Excuses -- Reasons -- What´s wrong with them -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- The track record so far -- User-centered design -- Here´s how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- Fantasy business systems -- Life, love, and intellect
ER  -