The trouble with computers : usefulness, usability, and productivity /
Thomas K. Landauer.
- xiii, 425 páginas : ilustraciones
´A Bradford book.´
Incluye bibliografía (p. [393]-405).
The productivity puzzle -- The evidence -- What computers do -- The productivity paradox -- Excuses -- Reasons -- What´s wrong with them -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- The track record so far -- User-centered design -- Here´s how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- Fantasy business systems -- Life, love, and intellect.