TY - BOOK AU - Heizer,Jay H AU - Render,Barry TI - Principles of operations management SN - 013155445X U1 - 658.5 PY - 2006/// CY - Upper Saddle River, N.J. PB - Pearson Prentice Hall KW - Administración de la producción N1 - Incluye bibliografía; CD-ROM TUTORIALS. -- 1. Statistical tools for managers -- 2. Acceptance sampling -- 3. The simplex method of linear programming -- 4. The MODI and VAM methods of solving transportation problems -- 5. Vehicle routing and scheduling; PART ONE. INTRODUCTION TO OPERATIONS MANAGEMENT. -- 1. Operations and productivity -- 2. Operations strategy in a global environment -- 3. Project management -- 4. Forecasting -- PART TWO. DESIGNING OPERATIONS. -- 5. Design of goods and services -- 6. Managing quality. Supplement 6: Statistical process control -- 7. Process strategy. Supplement 7: Capacity planning -- 8. Location strategies -- 9. Layout strategy -- 10. Human resources and job design. Supplement 10: Work measurement -- PART THREE. MANAGING OPERATIONS. -- 11. Supply-chain management. Supplement 11: E-commerce and operations management -- 12. Inventory management -- 13. Aggregate planning -- 14. Material requirements planning (MRP) and ERP -- 15. Short-term scheduling -- 16. Just-in-time and lean production systems -- 17. Maintenance and reliability ER -