Interviewing in action : relationship, process, and change / Bianca Cody Murphy, Carolyn Dillon.

Incluye bibliografía (p. 315-321).

Different kind of talking -- Clinical interview -- Interview environment -- Even before we meet -- Greeting and welcoming -- Attending and listening -- Clinical listening -- Bridging linguistic differences -- Support and empathy: a sustaining presence -- Empathy -- Exploration and elaboration -- Assessment, goal setting, contracting, and evaluation -- Gaining new perspectices: helping clients see things differently -- Accentuate the positive -- Creating alternative perspectives -- Changing behaviors: helping clients do things differently -- Working with people in crisis -- Clinical relationship: issues and dynamics -- Clinical relationship: addressing self-disclosure and other boundary issues -- Endings and transitions -- Professional issues: ongoing education and self-care.