Advanced quality function deployment / Fiorenzo Franceschini.

Incluye bibliografía.

_ Quality and Innovation--Conceptual Model of Their Interaction -- Quality and Innovation -- Lean and Integrated System -- Concurrent Engineering -- Lean Production -- Tools and Supporting Techniques for Design Quality -- Design and Supporting Tools -- First Macroarea -- Second Macroarea -- Third Macroarea -- Fourth Macroarea -- Quality Function Deployment -- Interest Aroused by Quality Function Deployment -- Quality Function Deployment Approach -- Stages of Development -- House of Quality -- Organizational Structure -- Work Team -- Technical and Management Problems -- Benefits Obtainable from Quality Function Deployment Usage -- Applying Quality Function Deployment -- The Customer -- Determining Who the Customer Is -- Constructing the Expected Quality Table -- Techniques Used to Determine Customer Requirements -- Product Perceptual Maps -- Evaluating the Importance of Attributes -- Determining Technical Characteristics -- Creating the Relationship Matrix -- Expected Quality Deployment -- Customer Needs and Kano´s Model -- Prioritization of Customer Requirements -- Benchmarking on the Basis of Perceived Quality -- Target Values of Expectations -- Technical Comparison -- Evaluating the Importance of Characteristics -- Technical Benchmarking -- Determining Target Values -- Correlations among Characteristics -- Supporting Tools of Quality Function Deployment -- Assigning Levels of Importance to Customer Requirements -- General Principles of the Analytical Hierarchy Process Method -- Hierarchy of Attributes.