How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.

Incluye bibliografía.

The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The ´How Libraries and Librarians Help´ outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries´ youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library´s Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.