Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.

Incluye bibliografía.

Engaged team performance at a glance -- ´As the pendulum swings´--a brief history of adventures in business -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the ´cycle of change´ -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- A few words about generations in the workforce: expectations, rewards -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling ETP -- Breakthrough: the future of engaged team performance.