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Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger.
Tipo de material:
TextoEditor: New York : Free Press ; London : Collier Macmillan Publishers, c1990Descripción: ix, 349 páginasTipo de contenido: - texto
- no mediado
- volumen
- 0029279917
- 9780029279915
- 658.8 S371b 1990
Contenidos:
_ 1. The Great Awakening: Earthquakes in the Business Functions 1 -- 2. Universal Strategy: The Shattering of Strategic Business Thought 17 -- 3. The ´Customer-In´ Organization 34 -- 4. Total Quality: Toward Delighting the Customer 65 -- 5. Work Force on the Attack 89 -- 6. The Learning Organization 122 -- 7. Attack on Nonobvious Wastes 142 -- 8. Minimal Accounting and Noncost Cost Control 164 -- 9. Pay, Recognition, Celebration 189 -- 10. World-Class Product Development 212 -- 11. Marketing for Total Gain 237 -- 12. Success Formulas for Volume and Flexibility 263 -- 13. Elevated Performance Standards 294 -- Appendix Quick (JIT) Response 318.
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Central | Colección General | 658.8 S371b 1990 (Navegar estantería(Abre debajo)) | Disponible | GEN | 33409002711277 |
Total de reservas: 0
Incluye bibliografía.
_ 1. The Great Awakening: Earthquakes in the Business Functions 1 -- 2. Universal Strategy: The Shattering of Strategic Business Thought 17 -- 3. The ´Customer-In´ Organization 34 -- 4. Total Quality: Toward Delighting the Customer 65 -- 5. Work Force on the Attack 89 -- 6. The Learning Organization 122 -- 7. Attack on Nonobvious Wastes 142 -- 8. Minimal Accounting and Noncost Cost Control 164 -- 9. Pay, Recognition, Celebration 189 -- 10. World-Class Product Development 212 -- 11. Marketing for Total Gain 237 -- 12. Success Formulas for Volume and Flexibility 263 -- 13. Elevated Performance Standards 294 -- Appendix Quick (JIT) Response 318.
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