Loyalty rules! : how today´s leaders build lasting relationships / Frederick F. Reichheld.
Tipo de material:
TextoEditor: Boston : Harvard Business School Press, c2001Descripción: xiii, 213 páginas : ilustracionesTipo de contenido: - texto
- no mediado
- volumen
- 1578512050
- 9781578512058
- 658.812 R351L 2001
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Central | Colección General | 658.812 R351L 2001 (Navegar estantería(Abre debajo)) | Disponible | GEN | 33409001562101 |
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| 658.812 P498g 2012 Gemba walks for service excellence : the step-by-step guide for identifying service delighters / | 658.812 Q5 1996 The quest for loyalty : creating value through partnership / | 658.812 R165d 1996 Design and management of service processes : keeping customers for life / | 658.812 R351L 2001 Loyalty rules! : how today´s leaders build lasting relationships / | 658.812 R382 2000 Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / | 658.812 R463p 2002 A practical guide to CRM : building more profitable customer relationships / | 658.812 R971c 2005 Customer equity management / |
Incluye bibliografía.
Loyalty Leadership: Putting Principles into Practice -- Play to Win/Win: Profiting at Your Partners´ Expense Is a Shortcut to a Dead End -- Be Picky: Membership Is a Privilege -- Keep It Simple: Complexity Is the Enemy of Speed and Flexibility -- Reward the Right Results: Worthy Partners Deserve Worthy Goals -- Listen Hard, Talk Straight: Long-Term Relationships Require Honest, Two-Way Communication and Learning -- Preach What You Practice: Actions Often Speak Louder than Words, but Together They Are Unbeatable.
Publisher Fact Sheet Vividly illustrates how successful leadership creates networks of mutally beneficial, trust-inspiring partnerships between customers, employees, suppliers, & investors.
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