Beyond the balanced scorecard : improving business intelligence with analytics / Mark Graham Brown.
Tipo de material: TextoEditor: New York : Productivity Press, c2007Descripción: xvi, 233 páginas : ilustracionesTipo de contenido:- texto
- no mediado
- volumen
- 1563273462
- 9781563273469
- 658.4013 B879b 2007
Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
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Libro | Biblioteca Central | Colección General | 658.4013 B879b 2007 (Navegar estantería(Abre debajo)) | Disponible | R | 33409002707879 |
Incluye bibliografía.
Foreword -- Introduction -- Beyond first-generation balanced scorecards -- Analytics: a new way of tracking organizational performance -- The analytics-based scorecard: adding more business intelligence to your metrics -- Customer relationship analytics: meaningful metrics that predict loyalty -- External analytics: quantifying factors that can make or break your business -- People analytics: measuring your most important asset -- Operational analytics: key internal metrics of quality, productivity, timeliness and innovation -- Strategic and financial metrics: measuring what really matters -- Beyond the balanced scorecard: from performance measurement to performance management -- Final thoughts -- Appendix -- References -- Index -- About the author.
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