Operational excellence : using lean six sigma to translate customer value through global supply chains / James William Martin.

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Part 1: Adapting strategies for global competitiveness. Enhancing global competitiveness -- Organizational change in a competitive world -- Understanding the voice of the customer (VOC) -- Part 2: Translating customer value elements into products, services, and workflow systems. Designing the customer value using design for six sigma (DFSS) -- Using lean methods to design for process excellence -- Making value flow through a process -- Measuring and improving productivity -- Part 3: Operations planning, management, and control. Capturing customer demand -- Expanding global capacity -- Using hybrid decentralization to increase productivity -- Integrating demand and supply through sales and operations planning -- Lean scheduling methods -- Dynamic MRPII -- Strategic inventory management -- Part 4: Collecting, analyzing, and sharing information across a global supply chain. Agile project management and workflow design -- Integrating six sigma methods with operational strategy -- Identifying productivity opportunities with operational assessments -- Executing projects with multicultural teams -- Part 5: Global supply-chain management integration and control. Value integration through global supply chains -- Increasing organizational competitiveness through standardization.