Charting your course : lessons learned during the journey toward performance excellence / John G. Conyers and Robert Ewy.

Incluye bibliografía.

Pursuing first-rate organizational excellence : is it worth the effort? -- The America´s Cup challenge : why the Baldrige criteria? -- Plotting your course : strategic planning and development -- Precision alignment : aligning your goals to achieve the results you want -- Aids to precision navigation : your balanced scorecard -- Nautical charts : your guide to preserving the best and improving the rest -- Feedback : reading the tides and currents -- Reading your compass : aligning organizational culture to performance improvement -- Anchoring : the holding power of continuous improvement in the classroom -- Navigating the future of organizational excellence : developing and sustaining the continuous improvement culture.