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Smith, Ralph F., 1953- ,

Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith. - x, 227 páginas : ilustraciones

A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.

ISBN: 0470047461 9780470047460

Subjects--Topical Terms:
Administración de la producción.
Benchmarking (Administración).
Planificación estratégica.

Dewey Class. No.: 658.51 / S657b 2007