Measuring customer satisfaction : survey design, use, and statistical abalysis methods /
Hayes, Bob E., 1963- ,
Measuring customer satisfaction : survey design, use, and statistical abalysis methods / Bob E. Hayes. - 2nd ed. - 278 páginas : ilustraciones
Bibliografía
087389362X
Satisfacción del cliente.
Servicio al cliente.
658.812 / H417m 1998
Measuring customer satisfaction : survey design, use, and statistical abalysis methods / Bob E. Hayes. - 2nd ed. - 278 páginas : ilustraciones
Bibliografía
087389362X
Satisfacción del cliente.
Servicio al cliente.
658.812 / H417m 1998