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Introduction to total quality : quality management for production, processing, and services /

Goetsch, David L,

Introduction to total quality : quality management for production, processing, and services / David L. Goetsch and Stanley Davis. - 2nd ed. - xii, 660 páginas : ilustraciones

ISBN: 0132325217

Subjects--Topical Terms:
Control de calidad--Administración.

Dewey Class. No.: 658.562 / G599ia 1997

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