Improving service quality : achieving high performance in the public and private sectors /
Milakovich, Michael E,
Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich. - xx 258 páginas : ilustraciones
Includes bibliographical references (p. 233-244) and index.
188401545X
Administración industrial.
658.562 / M637i 1995
Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich. - xx 258 páginas : ilustraciones
Includes bibliographical references (p. 233-244) and index.
188401545X
Administración industrial.
658.562 / M637i 1995