Measuring quality : performance measurement in libraries /

Poll, Roswitha,

Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst. - 2nd rev. ed. - 269 páginas : ilustraciones ; 22 cm. - IFLA publications ; 127 . - IFLA Publications; 127 .

Incluye bibliografía. (p. 263-267).

1. Role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- A. Resources, infrastructure -- B. Use -- C. Efficiency -- D. Potentials and development -- Annex 1. Calculating costs -- Annex 2. Main sources of the indicators.

3598220332 3598440286 9783598220333 9783598440281


Bibliotecas académicas--Evaluación.
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027.7 / P771m 2007

Con tecnología Koha