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The customer experience fiasco : learning from the misguided adventures of a customer service executive /

The customer experience fiasco : learning from the misguided adventures of a customer service executive / Andrew Reise Consulting. - 113 páginas : ilustraciones ; 22 cm.

ISBN: 0578089106 9780578089102

Subjects--Topical Terms:
Consumidores.
Relaciones con los clientes.--Administración.

Dewey Class. No.: 658.812 / C987a 2011

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