Freedom from command & control : rethinking management for lean service /
Seddon, John,
Freedom from command & control : rethinking management for lean service / John Seddon. - xviii, 238 páginas : ilustraciones
Incluye bibliografía.
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The ´break-fix´ archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
1563273276 9781563273278
Administración industrial.
Rendimiento industrial.
658.3152 / S447f 2005
Freedom from command & control : rethinking management for lean service / John Seddon. - xviii, 238 páginas : ilustraciones
Incluye bibliografía.
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The ´break-fix´ archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
1563273276 9781563273278
Administración industrial.
Rendimiento industrial.
658.3152 / S447f 2005