Handbook of usability testing : how to plan, design, and conduct effective tests /

Rubin, Jeffrey, 1949- ,

Handbook of usability testing : how to plan, design, and conduct effective tests / Jeff Rubin, Dana Chisnell. - 2nd ed. - xxxvi, 348 páginas : ilustraciones

Part One: Usability testing: an overview. What makes something usable? -- What is usability testing? -- When should you test? -- Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan -- Set up a testing environment -- Find and select participants -- Prepare test materials -- Conduct the test sessions -- Debrief the participant and observers -- Analyze data and observations -- Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience.

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