Becoming a customer-focused organization /
Cochran, Craig, 1964- ,
Becoming a customer-focused organization / Craig Cochran ; foreword by Michael Coles, afterword by Danny Helmly. - xvi, 193 páginas : ilustraciones
The customer focus inventory -- Leadership drives customer focus -- The process matrix -- Lean processes and customer focus -- Fundamentals of effective customer feedback -- Developing a customer survey -- The truth about customer complaints -- Training to drive customer focus -- Getting to know your customers -- Innovation management.
1932828052 9781932828054
Relaciones con los clientes.
658.812 / C663b 2006
Becoming a customer-focused organization / Craig Cochran ; foreword by Michael Coles, afterword by Danny Helmly. - xvi, 193 páginas : ilustraciones
The customer focus inventory -- Leadership drives customer focus -- The process matrix -- Lean processes and customer focus -- Fundamentals of effective customer feedback -- Developing a customer survey -- The truth about customer complaints -- Training to drive customer focus -- Getting to know your customers -- Innovation management.
1932828052 9781932828054
Relaciones con los clientes.
658.812 / C663b 2006