Beyond reason : using emotions as you negotiate /
Fisher, Roger, 1922- ,
Beyond reason : using emotions as you negotiate / Roger Fisher and Daniel Shapiro. - x, 246 páginas : ilustraciones
Incluye bibliografía.
The big picture: Emotions are powerful, always present, and hard to handle -- Address the concern, not the emotion -- Take the initiative: Express appreciation -- Build affiliation -- Respect autonomy -- Acknowledge status -- Choose a fulfilling role -- Some additional advice: On strong negative emotions -- On being prepared -- On using these ideas in the ´real world´ / Jamil Mahuad.
0670034509 9780670034505
Emociones.
Negociación.
Psicología aplicada.
302.3 / F535o 2005
Beyond reason : using emotions as you negotiate / Roger Fisher and Daniel Shapiro. - x, 246 páginas : ilustraciones
Incluye bibliografía.
The big picture: Emotions are powerful, always present, and hard to handle -- Address the concern, not the emotion -- Take the initiative: Express appreciation -- Build affiliation -- Respect autonomy -- Acknowledge status -- Choose a fulfilling role -- Some additional advice: On strong negative emotions -- On being prepared -- On using these ideas in the ´real world´ / Jamil Mahuad.
0670034509 9780670034505
Emociones.
Negociación.
Psicología aplicada.
302.3 / F535o 2005